Deploy
Deploy a concierge in plain language.
Start from a template, then brief the workflow in the language your operation already uses.
Brief an estate support workflow.
Estate support · Front deskFROM TEMPLATE · SERVICE OPERATIONSDRAFT
Now onboarding pilots
Get a concierge for your business.
Concierge is your AI Customer Operations Agent.
It answers your calls and messages, reaches out to your customers, coordinates the work that follows, and backs up your team on every conversation.
ILLUSTRATIVE FLOW · EXAMPLE DATA
- Conversation understoodConversation understoodRequest and context identified00:03
- Action coordinatedAction coordinatedThe right workflow is prepared00:07
- Outcome deliveredOutcome deliveredCustomer and team get the best results00:12
See it work
One call. One workflow. Full visibility.
Pick an inbound or outbound call and watch Concierge understand it, prepare permitted workflow steps, and recap what needs you.
ILLUSTRATIVE · EXAMPLE DATA · SIMULATED TIMING
Mikasa Estate · A resident calls the estate support line.
ESTATE SUPPORT LINE · INCOMING CALL
STANDBY0:00
OPERATIONS CONSOLE09:42
The platform
One platform for every customer conversation.
CONCIERGE OPUS
An AI customer operations platform, where your concierge is deployed to manage your communication channels, coordinate your workflow, assist your team and turn every interaction into operational data.
- RECEIVE
- UNDERSTAND
- ACT
- ASSIST
- LEARN
Test
Test it before it goes live.
Run structured scenarios and review replies, tool calls, knowledge, and failure paths before live traffic.
BROWSER TEST · 01:42PASSED
OUTCOMERESOLVED
TOOL CALLEDcreate_case
KNOWLEDGE2 items · operations guide
EXCEPTIONNO
Integrations
Plan the connections you need.
Map the systems, permissions, and actions the workflow depends on, then validate each connection.
Phone / voice
Customer records
Service desk
Scheduling
Billing
Messaging
Knowledge
Field operations
Observability
Review supported call records.
Inspect available transcripts, configured action records, outcomes, failures, and exception handoffs in one trace.
STEP 01Caller context available
STEP 02Intent resolved · maintenance
STEP 03Configured action completed
STEP 04Exception policy checked
STEP 05Outcome recorded
Agent Assist
Give people the same context, live.
Surface conversation summaries, retrieved context, and response guidance while a person handles the call.
SUPPORTED CALL · 02:14CONTEXT AVAILABLE
Resident reports a power outage affecting one block.
Confirm the location and use the configured utilities route.
Follow-ups
Prepare approved follow-ups.
Send configured confirmations, ticket updates, tasks, and payment requests through validated connections.
MESSAGINGEMAILSERVICE DESK
Configured follow-up prepared#4417 · REVIEWEDIntelligence
Turn configured outcomes into operational data.
Surface volumes, reasons, states, exceptions, and outcomes from the records Concierge creates.
TOP REQUEST REASONS · 30D
SERVICE REQUESTS38%
BOOKINGS24%
BILLING18%
ILLUSTRATIVE PRODUCT INTERFACES
Integrations
It works inside the systems you already run.
API-first, so Concierge plugs into your stack rather than replacing it. From conversation to action to a usable record, it carries context through the systems your operation already depends on.
Channels
- Phone line
- SMS
CONVERSATIONVoice or messaging
UNDERSTANDContext
ROUTEConfigured rules
ACTConnected work
RECORDOne connected operational record
Connected work
- Service desk
- Team messaging
- Scheduling
- Customer records
Built in Africa
Built here, with the teams who use it.
Product builders sit in pilot setup, shaping Concierge around the real workflows, permissions and handoffs teams across Africa actually use.
This isn’t about replacing your agents. It’s a Human–AI workforce — Concierge takes the repetitive layer off your team’s plate, gives every agent real-time intelligence while they’re still on the call, and lets your people spend their time on the work that actually needs a person.
Explore trustScope
One workflow, scoped before live use — the systems, the data, the actions and the people involved.
People and handoff
Human judgement stays human, and arrives with the context it needs.
Validation
Approved actions, escalation rules and failure paths, all tested before live traffic.
Terms and evidence
Scope, duration and terms agreed before go-live. Formal compliance work continues, and we publish only what is verified.
Registration
NDPC registered. Certifications still being earned are never presented as held.
Questions
Questions, answered plainly.
See all questions- What is Concierge Opus, and what is Concierge?
- Concierge Opus is the platform. Concierge is the agent deployed on it, briefed on your business and your workflows. You get a concierge; we run the platform underneath it.
- Does Concierge replace my customer-service team?
- No. Concierge is designed for a Human–AI workforce: it handles routine work, gives people context, and brings your team in when judgment or approval is needed.
- Can Concierge make outbound calls?
- Yes. It can reach out for approved follow-ups, reminders and check-ins within the agreed workflow, then record the outcome and route the next action.
- Do I keep my phone number?
- Yes. Concierge answers on your own number. If your line already runs on SIP it connects directly; if it does not, calls are forwarded to Concierge and your number stays exactly as it is.
Most AI agents end when the call ends. Concierge starts the work.
Try it on the live line, or request a pilot and run it on your own call volume before you commit.