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concierge
Start your pilot
Now onboarding pilot businesses

The voice operations
platform for service teams.

AI-powered voice customer operations. Concierge answers calls, understands requests, coordinates internal teams, and turns every customer interaction into actionable operational data.

Start your pilot See it handle a call
24/7
After-hours and peak-time calls, answered
Nigerian accents
Tuned for how people really speak
Built for Africa
Regional and compliant by design
c.
Live line
Bella's Kitchen · LagosRestaurant
On call
Do you have a table for four tonight at 8?
What it did
The reality

Customer interactions are getting harder to manage.

Every missed call is a customer who called your competitor. As demand grows, questions, requests and incidents get harder to handle consistently.

Long waiting times
Customers wait too long for answers, updates and action — especially when demand spikes.
Repetitive enquiries pile up
Support teams spend time on the same questions while routine requests keep coming in.
Requests go untracked
When follow-up fails, service slips and the customer is the one who feels the disruption.
See it work

One call. One workflow. Full visibility.

Here's how Concierge handles a real call — a generator fails in Block C, and it takes the call, chases the fix, and shows you only what needs you.

01 · Interacts
It listens, and gets the point.
The generator for Block C has stopped — there's no light.
Sorry about that. Is it the main generator or your unit's?
The main one. It just cut off.
Got it. Logged it and notified maintenance. You'll get an SMS.
02 · Dispatches
It assigns and chases until it's done.
  1. Sent the job to Musa
    4:02 PM · Maintenance · Block C
  2. Called Musa — no answer
    4:09 PM · Tried twice, 3 min apart
  3. Escalated to supervisor
    4:14 PM · Mr. Bello notified
  4. Confirmed on the way
    4:21 PM · ETA 25 minutes
03 · Recaps
You see only what needs you.
Example day
47 of 49
calls handled
without you
Wants to speak to you directly
Caller · +234 802 ••• 0192
Asked for you
Approve overtime for tonight's repair
Mr. Bello · Supervisor
Needs a yes
Second call about water — escalating
Block A · Resident
Repeat
How it works

From the first conversation to resolution.

Your customers
Phone call
Any network, no phone menus
WhatsApp & chat
The channels they use
Missed-call callback
It calls them back
concierge
Receive · Understand · Act · Learn

One voice-powered system behind your service operations.

Your business
Your team
Routed to the right person
Your systems
CRM · payments · helpdesk
Closed & logged
Confirmed, then recorded
1
Receive

Customers call naturally. No complicated menus. Concierge listens and gathers the request.

2
Understand

It identifies intent, verifies details where needed, and decides on the next best action.

3
Act

It answers FAQs, creates tickets, routes calls, books appointments, dispatches people and triggers systems.

4
Learn

Every interaction becomes structured operational data for reporting, trends and continuous improvements.

Start your pilot
Who it's for

From front desk to field operations.

The voice, the questions it asks, the actions it takes and the way it escalates are all shaped to your workflows.

Customer service teams
ISPs, telecoms, utilities, logistics, retail and e-commerce — from order status to billing and FAQs.
Estates & property
Residential estates, smart communities and facility teams — log complaints, authorize visitors and coordinate maintenance.
Clinics & hospitals
Manage appointment requests, patient enquiries and incident updates without overloading staff.
Fintech, banks & insurers
Handle routine account help and routing within secure, compliant workflows.
Security & emergency
Capture incidents, notify the right response unit and escalate fast.
Hospitality & more
Hotels, resorts and service businesses — we shape the voice and workflow to fit the way you work.
Trust & enterprise

Built for African data, by design.

Compliance isn't a checkbox we added later — it's how Concierge was built from day one. And every claim here is one we can stand behind.

Built to NDPR requirements
Lawful basis, consent and breach reporting by design — NDPC registration in progress.
Encrypted everywhere
AES-256 in transit and at rest. Per-tenant keys, rotated regularly.
African data residency first
Stored in African regions wherever available; every processor is covered by a data-protection agreement.
Full audit trail
Every call, every action — recorded, transcribed, and exportable.
You control access
SSO, granular roles, and per-team permissions for your staff.
No busy tone
Every call answered, even during spikes — 24/7 monitoring, with uptime commitments on enterprise plans.
Connects to WhatsApp, your calendar, SMS, payments and your CRM via API.
FAQ

Questions, answered plainly.

Still unsure? Start your pilot and ask anything — a real person from our team will reply.

No. You set it up in plain language — the way you'd brief a new staff member. No code, no integrations to manage.

Start your pilot

Never miss another call.

Tell us about your business and we'll tailor a pilot around your service flow, your customers and the workflows you already run.

  • A real person from our Lagos team gets in touch
  • We tailor the pilot to your business and budget
  • No code, no commitment to get started

We only use this to contact you about your pilot.