Digital front desk
The first voice anyone hears, at any hour, on the number they already have for you.
THE PLATFORM
The platform behind your concierge.
Concierge Opus is an AI customer operations platform. Concierge is your AI customer operations agent — deployed on Concierge Opus to work for your business and with your customers.
CONCIERGE OPUS
It answers your calls and messages, reaches out to customers on your behalf, coordinates service delivery, hands over to your staff where needed, assists them live on the call, and turns every interaction into operational data.
Voice-first and multi-channel. Natural, human-like conversation on your phone line, with messaging running on the same workflows.
Get a concierge for your business.
Planned
Two surfaces still to come.
Concierge Intercom
Coming soonThe human side of the Human–AI workforce. Your team will take a handover, join a conversation, place a call, and see what the concierge did. In a contact centre it will sit inside the agent's desktop.
The Concierge Widget
Coming soonThe concierge on your website or app. Customers will talk instead of typing at a bot, and a handover will call your team on Concierge Intercom.
Both are planned. We will say so plainly when they ship.
HUMAN + AI
Your staff get support instead of handling every request themselves.
This isn’t about replacing your agents. It’s a Human–AI workforce — Concierge takes the repetitive layer off your team’s plate, gives every agent real-time intelligence while they’re still on the call, and lets your people spend their time on the work that actually needs a person.
- Nothing is decided by the system alone — human oversight is built into the architecture.
- Escalation rules are configurable per workflow and per sensitivity level.
- A new agent can perform closer to an experienced one from the first week.
Roles
Depending on what you need, Concierge is your:
The same platform, briefed differently. What a concierge is called in your operation depends on the work you hand it.
Customer support agent
The repetitive layer of the support queue, answered from your own knowledge base.
Service desk
Requests logged with a reference, tracked through your systems and closed out.
Receptionist
Calls answered, routed to the right person, and messages taken properly.
Facility management assistant
Resident and tenant reports turned into dispatched work with a status anyone can check.
Operations dispatcher
The right team notified, with the location and details already gathered.
Emergency response coordinator
Immediate intake with no queue, connecting a human dispatcher straight away.
Lead qualification agent
New enquiries called back while they are still warm, and booked if they qualify.
Outbound engagement and sales agent
Follow-ups, renewals, upsells and win-backs, at a volume no team could staff.
Why Concierge
Most AI agents end when the call ends. Concierge starts the work.
“Customer operations” is a category — it tells you which shelf we are on. What differentiates Concierge is the consequence of that category, and you can watch it happen in a demo: the ticket, the dispatch, the closure and the report.
- 01
Full lifecycle
Inbound and outbound and operations and agent assist and intelligence. Point tools do one fifth of this.
- 02
Built for local reality
African accents and code-switching, low-latency architecture, resilience on unstable networks.
- 03
Human–AI workforce
De-risks the enterprise buyer and satisfies the human-oversight requirement, rather than working against it.
- 04
Compliance by design
NDPC registered, with human handover, audit logging, retention control and PII redaction built in.
- 05
API-first integration
Plugs into the CRM, helpdesk, PMS or core-banking stack you already run.