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CONCIERGE OPUS ENTERPRISE

Built into your operation.

Concierge Opus deployed inside your systems, your environment and your contact centre. The engagement is shaped around the operation you already run — not the other way round.

Get startedRequest a pilot
EXPLORE THE WORKFLOW
Who it is for

Operations with a contact centre behind them.

Organizations with a contact centre, systems of record, procurement and a security review — heads of customer experience, operations directors, chief digital officers, HMO and insurer operations leaders.

What Enterprise adds

Not more of the same. Different things.

  • Concierge Desk Intercom

    Coming soon

    Agent assist inside the agent's existing desktop. It will put the live summary, the suggested response and the post-call documentation in front of the person already handling the conversation.

  • Custom playbooks

    Written with your organization, against your own systems, rather than activated from a library.

  • Your systems stay the source of truth

    Concierge writes to your systems of record. It does not become one, and it does not replace them.

  • Deployment choice

    Where Concierge Opus runs is part of the engagement, agreed in discovery against your security review.

  • Assurance a procurement team can sign

    Audit logging, retention control, PII redaction and DPIA support, scoped to the engagement and reviewed before go-live.

  • Outcome-weighted commercials

    Where resolution can be defined and measured — a resolved interaction, a qualified lead, a booked appointment — the commercials can follow it rather than the minute.

The five dimensions

Every engagement is described the same five ways.

None of these is a tier. They are the axes an engagement is scoped along, and they are agreed before anything goes live.

Deployment
Where Concierge Opus runs, agreed against your security review.
Integration
Telephony and contact-centre platform, CRM, helpdesk, core systems, identity and custom APIs. Every connection follows scope, permission, validate, fail visibly — with a named fallback queue.
Scope
Which focus areas, how many concierges, how many assisted seats, and which custom playbooks.
Assurance
Audit logging, retention control, PII redaction, DPIA support and monitoring. A DPA is available on request.
Commercial
Pilot, Growth or Enterprise, invoiced in Naira, annual or multi-year.
Industries

Deployed into regulated and high-volume operations.

Concierge Opus Enterprise

Three ways in. One way to begin.

Every engagement begins with a pilot on your own call volume. What follows depends on how much of your operation Concierge ends up running.

  1. Pilot

    Fixed fee, time-boxed, on one workflow.

    For proving it works before any commitment.

    • One workflow, scoped and agreed up front
    • Run on your real calls, not a demo line
    • Success measures agreed before go-live
    • No obligation to continue

  2. Growth

    Mid-volume, blending usage and outcomes.

    For operations expanding beyond the first workflow.

    • Additional workflows and channels
    • Outbound alongside inbound
    • Connected actions across more systems
    • Operational reporting for your team

  3. Enterprise

    Custom, outcome-weighted, scoped to your operation.

    For regulated operations and high-volume contact centres.

    • API-first integration with your core stack
    • Named owners and agreed escalation paths
    • Retention controls you set
    • Agent assist across your team

Priced and invoiced in Naira

Your costs do not move because the dollar did. That is a deliberate difference from tools billed abroad in a currency you do not earn in.

These are shapes, not price points. What you pay depends on volume, workflows and the systems we connect — so the figure comes after discovery, not before it.

Integrations

It works inside the systems you already run.

API-first, so Concierge plugs into your stack rather than replacing it. From conversation to action to a usable record, it carries context through the systems your operation already depends on.

Channels

  • Phone line
  • Email
  • SMS
  • WhatsApp
CONVERSATIONVoice or messaging
UNDERSTANDContext
ROUTEConfigured rules
ACTConnected work
RECORDOne connected operational record

Connected work

  • Service desk
  • Team messaging
  • Scheduling
  • Customer records
Concierge Opus Partners

Run concierges for your own clients.

Partners resell the capacity. The provider runs concierges for its own clients, under its own brand.

  • Multi-tenant

    One provider, many client accounts — each with its own lines, playbooks and reporting, separated by tenant.

  • White-label

    Under your own brand and inside your own client contracts.

  • Capacity without seats

    The repetitive layer of any client's volume, plus after-hours coverage without night shifts.

  • Reporting both ways

    Provider-level intelligence across accounts, and per-client reporting you can hand to your client.

Talk to partnershipsSee the BPO and outsourcing case

Start with one workflow. Run it on your real calls.

A pilot is fixed-fee and time-boxed, on one workflow, with the success measures agreed before go-live.

Get startedRequest a pilot