Concierge, on one page.
Concierge Opus is an AI customer operations platform. Concierge is your AI customer operations agent — deployed on Concierge Opus to work for your business and with your customers.
It answers your calls and messages, reaches out to customers on your behalf, coordinates service delivery, hands over to your staff where needed, assists them live on the call, and turns every interaction into operational data. Voice-first and multi-channel: natural, human-like conversation on your own number, with messaging running on the same workflows.
- Inbound
- Answers your calls and messages.
- Outbound
- Reaches out to customers on your behalf.
- Operations
- Coordinates service delivery.
- Agent assist
- Hands over to your staff and supports them live.
- Intelligence
- Turns every interaction into operational data.
Most AI agents end when the call ends. Concierge starts the work.
This isn’t about replacing your agents. It’s a Human–AI workforce — Concierge takes the repetitive layer off your team’s plate, gives every agent real-time intelligence while they’re still on the call, and lets your people spend their time on the work that actually needs a person.
How a pilot works
- A scoping call to agree the workflow, the systems it touches and what success looks like
- Discovery on your current setup, then configuration and connected actions
- Structured test calls across your scenarios, including the ones designed to fail
- Go-live on an agreed slice of real call volume, reviewed against the measures you set
- Product
- conciergeopus.com
- info@conciergeopus.com
- Phone
- +234 201 700 1500 — answered by Concierge itself
- Company
- TEO · teoorigin.com
- Based
- Nigeria
Get a concierge for your business.