Activity feed
The conversations your concierge handled, what was done on each, and what is still pending — in order, as it happens.
INTELLIGENCE
See what your operation is actually doing.
Every interaction your concierge handles leaves a record — what was asked, what was done, what is still open. Intelligence is where those records stop being a pile of calls and start being something you can read.
EXPLORE THE WORKFLOWDay to day
The feed, and the digest.
Two surfaces, for two different moments: one you check when you want to know what is happening now, and one that arrives so you do not have to.
Daily digest
What happened while you were working, summarised once rather than notified twenty times.
Conversation records
The individual call, with the summary, the actions taken and the outcome attached to it.
Live notifications
A new booking, a confirmed payment, an opened ticket, an escalation that needs someone.
Reporting
The questions it lets you answer.
Drawn from the records your concierge creates, so the reporting reflects what actually happened rather than what someone remembered to log.
Conversation summaries
Every call written up the same way, on every shift, rather than only by the diligent.
Operational analytics
Volumes, reasons, states and outcomes drawn from the records Concierge creates.
Service performance reporting
Resolution times and deadline exposure, measured from when the customer first called.
Trend identification
The repeat fault, the recurring complaint category, the question that keeps arriving.
What becomes visible
Things you could not see before.
Not because the information did not exist, but because it lived in people's heads, in notebooks, and in calls nobody wrote up.
- What customers are actually calling about, and how that changes over time
- Which issues recur, and where they come from
- Service performance and resolution times
- Operational bottlenecks
- Customer satisfaction
- Team workload and agent performance
By line
The same records. Different depth.
Teams
Activity feed, daily digest and conversation records, with weekly reports as the plan scales.
Enterprise
Operational analytics, reporting and exports, feeding into the BI tools you already run.
HUMAN + AI
Your team stops reconstructing what happened.
This isn’t about replacing your agents. It’s a Human–AI workforce — Concierge takes the repetitive layer off your team’s plate, gives every agent real-time intelligence while they’re still on the call, and lets your people spend their time on the work that actually needs a person.
- The record exists from the first second of the call, not from when someone got round to logging it.
- A human-handled call is in the same dataset as the rest.
- Priority, exceptions and judgement stay with people.