The front door is a call
Customers dial first and download apps later, if ever. Whoever answers the phone owns the relationship.
OUR MISSION
No call should cost you a customer.
Every day, businesses across Africa lose bookings, payments and trust to calls nobody could pick up. Concierge exists to end that — so every business, not just the biggest, can answer every call, resolve it properly and remember it forever.
BUILD LOGIN ACTIVE BUILD
✓ shippedSounds human — fillers, pauses and interruptions handled
✓ shippedConfirms in writing over SMS and WhatsApp
▸ buildingSpeaking more of our languages, natively
○ nextDeeper connections into your CRM and helpdesk
> your workflow hereJoin the pilot
WHAT WE'RE BRIDGING · 01
Voice runs business here. Software never kept up.
On this continent the front door of a business is a phone call — bookings, complaints, deliveries and payments all start with someone dialling a number they trust. And for decades, answering that number well was a luxury: 24/7 lines and trained teams were priced for banks and telcos, not for clinics, estates, schools and growing brands.
The AI wave didn't close that gap — it was built elsewhere, for apps, forms and other people's accents. Concierge is the bridge: world-class voice AI built in Lagos for the way our customers actually call, so the phone number a business already owns becomes its hardest-working employee.
Answering well was a luxury
Missed calls quietly become missed revenue — and the businesses that could least afford it lost the most.
AI wasn't built for here
English-first, app-first tools mishear our names, our accents and our networks. We build for them natively.
THE GOAL · 02
Every call answered, resolved and remembered.
Answer everything.
Day or night, first ring, in the languages your customers actually speak — on the number you already publish.
Resolve, not just respond.
The call ends with the job done — booked, dispatched, updated, confirmed in writing — inside the systems you already run.
Remember every customer.
Every conversation becomes searchable operational memory, so your business gets smarter with every call it takes.
A 24/7 front desk used to be something only the biggest companies could afford. Our goal is to make it normal — for every business on this continent.
HOW WE WORK · 03
Principles we build by.
Humans stay in charge.
Concierge hands the call to a person any time, and flags decisions that need a yes before acting on them.
Every interaction is logged.
Calls become transcripts, tickets and follow-ups your team can search — and the records stay yours.
No borrowed badges.
We publish only what is confirmed. Controls we are still earning are labelled that way, on this site and in the product.
THE COMPANY · 04
A small team, close to its pilots.
Concierge is a product of TEO. We are onboarding our first pilot businesses now, and the people writing the product sit in on the setup calls — if you join a pilot, you are shaping what gets built next.