Sales
Product fit, demos, pilot scope and commercial questions.
info@conciergeopus.comCONTACT
Start with the right conversation.
Concierge is a product of TEO, built in Nigeria. Choose the route that best matches what you need and your message will reach the team.
Contact routing
One address. Clear context.
Support
Help with an existing Concierge conversation or account.
info@conciergeopus.comPartnerships
BPO, channel, implementation and ecosystem conversations.
info@conciergeopus.comPress
Company information, media enquiries and speaking requests.
info@conciergeopus.comSecurity disclosure
Share a responsible security report with the team for review.
info@conciergeopus.comThe phone number above is a public contact route. We do not describe it as an automated Concierge line until that behaviour is confirmed.
Frequently asked questions
Questions, answered plainly.
Still unsure? Start your pilot and ask anything — a real person from our team will reply.
Concierge Opus is the platform. Concierge is the agent deployed on it, briefed on your business and your workflows. You get a concierge; we run the platform underneath it.
No. Start by briefing Concierge in plain language, much like you would brief a new team member. Technical teams can also connect it to broader workflows through APIs.
Yes. It can reach out for approved follow-ups, reminders and check-ins within the agreed workflow, then record the outcome and route the next action.
No. Concierge is designed for a Human–AI workforce: it handles routine work, gives people context, and brings your team in when judgment or approval is needed.
Agent Assist supports a human during a live conversation with real-time summaries and response recommendations, then helps prepare the post-call documentation.
Yes. Messaging runs on the same knowledge base, the same workflows, the same escalation rules and the same dashboard as voice. Voice is where Concierge is strongest and how it launched.
Language, accent and phrasing requirements are confirmed during discovery and tested before live use. We do not publish support beyond what has been validated for the workflow.
The workflow defines when Concierge transfers or routes to your team and which context accompanies the handoff. Failure paths are tested before live use.
Data, permissions, retention and security requirements are defined during discovery and verified before live use. Formal legal and compliance work continues alongside the product.
Pilot scope, duration and pricing are agreed before go-live. Share your operation and budget so the team can outline a practical starting point.
Timing depends on the workflow, integrations and testing required. The team agrees the scope, handoffs and readiness checks before live use.
Not necessarily. The pilot setup begins with your current operation, then our team confirms the line and workflow configuration that fits it.
Yes. Concierge answers on your own number. If your line already runs on SIP it connects directly; if it does not, calls are forwarded to Concierge and your number stays exactly as it is.
We are onboarding pilot businesses in Nigeria and reviewing each operation individually. Tell us where you operate and we will confirm whether the proposed scope is suitable.