Sales
Product fit, demos, pilot scope and commercial questions.
info@conciergeopus.comCONTACT
Start with the right conversation.
Concierge is a product of TEO, built in Lagos. Choose the route that best matches what you need and your message will reach the team.
CONTACT ROUTING · 01
One address. Clear context.
Support
Help with an existing Concierge conversation or account.
info@conciergeopus.comPartnerships
BPO, channel, implementation and ecosystem conversations.
info@conciergeopus.comPress
Company information, media enquiries and speaking requests.
info@conciergeopus.comSecurity disclosure
Share a responsible security report with the team for review.
info@conciergeopus.comThe phone number above is a public contact route. We do not describe it as an automated Concierge line until that behaviour is confirmed.
FAQ · 02
Questions, answered plainly.
Still unsure? Start your pilot and ask anything — a real person from our team will reply.
No. Start by briefing Concierge in plain language, much like you would brief a new team member. Technical teams can also connect it to broader workflows through APIs.
Yes. It reaches out for follow-ups, reminders and approved check-ins, then records the outcome and routes the next action.
No. Concierge is designed for a Human–AI workforce: it handles routine work, gives people context, and brings your team in when judgment or approval is needed.
Agent Assist supports a human during a live conversation with real-time summaries and response recommendations, then helps prepare the post-call documentation.
English first — tuned for African accents and the way people actually phrase things. More languages are on the roadmap.
It escalates. Concierge hands the call to your team with full context, or takes a message and chases the follow-up — nothing is dropped silently.
Web and API traffic uses TLS in transit. Teams can configure sensitive-data redaction, role-based access and retention rules, with a traceable record of conversations, actions and human handoffs.
Pilots are tailored to your business and budget. Tell us about your call volume and we'll propose a plan — no commitment to get started.
Days, not months. Most pilots need a call with our team, a plain-language briefing, and a short test period on your line.
Not necessarily. The pilot setup begins with your current operation, then our team confirms the line and workflow configuration that fits it.
We are onboarding our first pilot businesses from Lagos and working with teams whose customer operations may extend across markets. Tell us where you operate and we will confirm the right pilot scope.